FAQ

What currency are the prices I see in the site?

All prices are in USD.

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 2-5 business days production time for your order to process and ship. Average shipping times are 7-14 business days.

Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days, please email us at support@allaboutom.com.

What if there is an issue with my order?

We offer a 100 % money back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include your complete name and order number on the returned parcels.

Can I cancel my order? 

You are able to cancel your order with no penalty within 24 hours.

I have entered an incorrect address what do I do now?

If you have accidentally misspelled or auto-filled an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address you've given is wrong or correct, kindly notify us via email at support@allaboutom.com.

If the given address is wrong we can change the address to the correct one within 24 hours. We apologize for any inconvenience, however, no refunds will be given after the 24 hours of incorrect address submission. 

How long does shipping take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-28 business days.

I have a question that wasn't answered, can you please help?

Absolutely! Please send us an email to support@allaboutom.com and we will be more than happy to assist you in any way we possible. 

We do receive a large number of emails, so if you wish to get a prompt response please attach your order number and address the product issue clearly. 

Thanks for your patience and patronage! You're truly appreciated!